Orders and Payment
You can place an order on our website, over the telephone or via email. We accept payment via most credit and debit cards both on our website and also via telephone orders. We will take card details over the phone for any orders that have been submitted via email. We also accept payment via BACs.
Payment is taken through Wix Payments on this website, and is collected by Starling Bank.  Should you place an order over the telephone, then payment is taken through Square Payments, collected by Starling Bank.

We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area, which we cannot access.

All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
You may order and pay for goods up to 150 days in advance of delivery during which time the price will be held.

It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.

We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.

Delivery
UK Delivery Options and Surcharges
Orders received by midday UK time will be delivered within 2-3 business days for gift hampers. Fresh Hampers and Picnics will be booked for delivery for a specific day where a 2 hour time window can be arranged. 

Mainland UK and out of area deliveries
We deliver to all of mainland UK and all delivery options are available. 
 
BFPO deliveries
We regret that we are unable to deliver to a BFPO address as we are unable to track or obtain a signature for this service, and are therefore unable to guarantee safe delivery.

PO Boxes
We regret that we are unable to deliver to PO boxes.

Weekends and Bank Holidays
We are unable to deliver gift hampers on Bank Holidays. We do offer a Saturday and Sunday delivery service subject to a surcharge.
 
Redirection of goods
Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

Product availability
All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree on an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree to a replacement product.

Returns & Refunds:
 

Fresh Hampers & Picnics

Payment is due on date of invoice to confirm the booking.  In the unlikely event for any cancellation or booking amendment a refund will be provided if notified in writing with a minimum of 7 days notice.

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Dinner At Home

Payment is due on date of invoice to confirm the booking.  In the unlikely event for any cancellation or booking amendment a refund will be provided if notified in writing with a minimum of 7 days notice.

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Damaged or defective gift hampers
If you or your recipient have received a damaged or defective hamper or if we have made a mistake with your order the following terms apply:

1.    You notify us within 48 hours of receipt via phone on 01590 674 395 or via email to hello@theforestfoodie.com
2.    If required we will refund the cost of the hamper in full or we will replace the hamper. If the same hamper is not available, we will replace it with a hamper of equal or higher value.
3.    You will not be charged for the collection of your item nor for the delivery of a replacement hamper.
4.    Please note that we are unable to reimburse the cost of returning an item to us as we will arrange collection through our own carrier at no cost to you.
5.    If you arrange for us to collect an item from you or your recipient which, after being assessed by our hamper quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.
6.    The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

Delivery delays
We are not responsible for late delivery of any hampers or gift due to:
1. Adverse weather conditions
2. Incomplete or incorrect delivery addresses
3. Any other causes beyond our reasonable control

 

Fresh food hampers
We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

 

Wines & Spirits
Many of our gifts contain alcohol, therefore the minimum age to order these types of gifts is 18 years of age. It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 if you are under the age of 18.

Product shelf life
In respect of ambient hampers we guarantee a minimum shelf life of 21 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. For fresh food hampers (which can include cheese, fish, meat and pates) we guarantee a minimum shelf life of 3 days for the earliest dated product within the gift unless the hamper is being sold on a specific promotion which compensates for the reduced shelf life. Our shelf life promise is only guaranteed if the delivery of the hamper is successful on the carrier's first attempt.

Allergens
Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information. Please note we work in a nut free kitchen due to our director having a severe nut allergy.

Hamper listings & substitutions
We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.

All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.

All information included is correct as of October 2021 but please be aware that in the event that a substitution is made, the nutritional and allergen summaries which accompany each hamper on our website may not reflect the true contents of the gift. If you have any concerns in relation to allergens or any other dietary requirements, please contact us prior to purchase on 01590674395

All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.

Copyright
All photographs, copy, images, graphics contained within this website are the wholly owned property of The Forest Foodie Limited. Any parties found to be using or copying any element of this website without permission including our products or product descriptions will be deemed to be infringing our copyright.

Complaints

Product Complaints
We take product complaints very seriously. In the first instance please submit your product complaint to us at flora@theforestfoodie.com or call us on 01590674395. We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.

Delivery Complaints
Customer service issues will be acknowledged within 48 hours of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.

 

Law
These terms and conditions do not affect your Statutory Rights.

These terms and conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Company Information
The Forest Foodie is a trading name of The Forest Foodie Limited, whose registered address is Solent House, 19 Wainsford Road, Lymington, Hampshire, SO41. The company registration number is 12627136. VAT registration number: 399705633