Terms & Conditions
Orders and Payment
You can place an order on our website, over the telephone or via email. We accept payment via most credit and debit cards both on our website and also via telephone orders. We will take card details over the phone for any orders that have been submitted via email. We also accept payment via BACs.
Payment is taken through Wix Payments on this website, and is collected by Starling Bank. Should you place an order over the telephone, then payment is taken through Square Payments, collected by Starling Bank.
We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area, which we cannot access.
All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.
You may order and pay for goods up to 150 days in advance of delivery during which time the price will be held.
It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.
We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.
UK Delivery Options and Surcharges
Orders received by 13:00 Monday – Thursday will be dispatched the next day for 2-3 working day delivery.
If you require specific next day delivery please get in touch and we will try to accommodate where possible, providing any additional charges are paid for in advance.
Mainland UK and out of area deliveries
We deliver to all of mainland UK and all delivery options are available.
European and overseas deliveries
We are able to deliver our hampers by enquiring via email.
We regret that we are unable to deliver to a BFPO address as we are unable to track or obtain a signature for this service, and are therefore unable to guarantee safe delivery.
We regret that we are unable to deliver to PO boxes.
Weekends and Bank Holidays
We are unable to deliver on Bank Holidays. We do offer a Saturday and Sunday delivery service subject to a surcharge.
Redirection of goods
Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.
All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree on an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree to a replacement product.